Clayfits

Refund and Returns Policy

Return and Refund Policy

At Clayfits, we aim to ensure our customers are completely satisfied with their purchases. If you are not happy with your order, you may be eligible for a return or refund as outlined in this policy.

1. Eligibility for Returns

  • Return Window: Returns are accepted within [X days] from the date of delivery.
  • Condition of Items: Items must be in their original condition, unworn, unwashed, and with all tags attached. We reserve the right to refuse returns that show signs of wear or do not meet these conditions.
  • Non-Returnable Items: Certain items, such as intimates, final sale products, and customized items, are not eligible for return.

2. Process for Returns

  • Initiate Return: To initiate a return, please contact our customer service team  with your order number and reason for return. Our team will provide you with a return authorization and further instructions.
  • Packaging: Ensure the item is securely packaged to avoid damage during transit. You are responsible for the shipping cost of the return unless the item was defective or incorrect.
  • Return Approval: Once received, your return will be inspected. Approved returns will proceed to refund processing, while unapproved returns will be returned to you at your expense.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method or as store credit, depending on your preference.
  • Refund Processing Time: Refunds may take 7 business days to process once the return is approved.
  • COD Refunds: For Cash on Delivery (COD) orders, refunds will be issued as Cod.

4. Exchanges

  • If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item. This ensures availability and faster processing.

5. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within7 days of receipt. We will cover the return shipping cost and provide a replacement or full refund as per your preference.

6. Contact Us

  • For questions or assistance regarding returns and refunds, please reach out to us at